The market for energy companies is still in transition. The retention of existing customers has become a matter of strategic importance while the acquisition of new customers is an increasingly central factor in communication strategies, not least given the growing trend among consumers to switch suppliers. This is a situation that affects companies of all sizes.
A greater variety of energy and utilities offerings means that customers need ever more information and personal contact. This is a unique opportunity for energy suppliers to set themselves apart from their competitors and place their products in the market. The outsourcing of customer management processes has already proven its worth as a means of reducing costs and achieving a higher degree of professionalism.
Having already gained first-mover advantage when the markets were liberalised, buw has made quite a name for itself as a professional communications and process partner for energy suppliers, and consistently extended its industry-specific portfolio to date. More than 400 skilled and seasoned customer care agents for energy suppliers (focusing on SAP IS-U) deliver a wide variety of services at buw: customer service, operations, market communication processes, sales. Major players and medium-sized firms alike have been relying on buw's expertise for years now.
buw consulting provides advice on the set-up and optimisation of in-house customer service centres. We devise efficient process architectures and help you to develop sales and marketing activities that are strictly focused on customer value. The supply of specialised customer care agents as temporary employees completes our full-service offering for energy suppliers in Germany, Austria and Switzerland.
Are you ready?