As a service company, you are already an outsourcing provider within the narrower or broader meaning of the term. Your business is to provide services that your clients do not provide, no longer provide or have so far been unable to provide, more often than not in a customer/prospect-facing capacity on behalf of your clients. Prices have been on the decline for years now while your clients attach particular importance to quality and security. In recent years, it has become increasingly important for you to not only deliver these assets but also to document them - if only to highlight USPs setting your company apart from its competitors that your clients often do not recognise themselves.
At the same time, you are under considerable pressure to offer your established products to new companies as well. Furthermore, you would like to bolster your product range by adding new products for your existing customer base.
Do you know what your clients really expect you to deliver - both in terms of products and performance? Do you know how your clients perceive your performance, and do you collect feedback so that you can refine and enhance the right parts of your business? Do you know how you can establish and leverage your potential for differentiation in a fiercely competitive market?
If you fit this description and these questions ring a bell with you, we need to talk.
Are you ready?