The telecommunications industry is one of Germany's most competitive sectors. Short innovation cycles, interchangeable products and services, and customers who are all too ready to switch providers - all these factors explain why telecom providers have been so geared to sales and services since the market was liberalised.
Besides looking to differentiate themselves from their peers by delivering excellent customer service, providers have particularly implemented initiatives aimed at retaining customers and dealing with cancellations.
buw can help you to segment your customers according to their potential and develop a custom-made multi-channel strategy. As a leading player in the telesales business, we are your sales partner for the full repertoire of outbound activities: sales, up-selling and cross-selling, prevention and retention.
Telecommunications providers that have asked us to service their customer base regularly score highly in service rankings. "Optimus omnium esto" - be the number 1 with buw.
Are you ready?