Challenge

Poor service can lose you customers! All companies, not just those operating in markets with interchangeable products, set themselves apart from their competitors through their services and the quality of those services. For many enterprises nowadays, the question whether to outsource customer management or individual processes is no longer merely a commercial one. Having the right service partner saves costs, increases service and process quality, and can also help to significantly enhance the company's flexibility.

Solution

buw arranges for individual business processes or entire service units to be outsourced and develops them into external core areas of competence of your company. We manage customer relations by telephone, using mobile technologies, by fax and email as well as in social networks. Be a champion in customer service with Germany's biggest owner-managed call centre professional!

Implementation

Inbound and advice hotlines Mail order/letter shopping Mass response Complaints management Help desk/emergency hotlines Invitation management Information services Public service telephoneSocial media service

What our customers say

"Telesales, quality management, customer service - consistently high quality, satisfied customers, a high level of operational excellence."
Thorsten Rodehüser, Director Customer Service & Logistics, Kraft Foods Deutschland GmbH