Challenge

Ever increasing sales pressure and a decline in payment behaviour means that many companies face a considerable challenge in dunning and collections management. An inadequate assessment of their receivables portfolio means that they are exposed to unpredictable default risks as well as the significant costs involved in legal dunning.

Solution

buw's intelligent dunning management recognises high-risk customers early on in the dunning process and caters for them such that solvent customers receive individual advice, pay quickly and remain loyal to the company. Customers that are unable to pay are promptly identified so that appropriate follow-on measures can be initiated.

Implementation

Customer value-oriented collections management Dialogue-oriented dunning by telephone Payment reminders by telephone Operations Segmenting debtors