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Public service telephone

Challenge

Local public authorities regularly bring up the rear in surveys on service satisfaction. One survey (source: IBM survey, 2010) found that not even 40 per cent of citizens were happy with the customer orientation of public authorities. On top of this, the German federal government's initiative (known as D115) aimed at introducing a single nationwide telephone number for government services makes additional demands. More than ever before, public sector institutions and companies need to come to terms with the conflicting priorities of service and efficiency.

 

Solution

Learn from other markets! Take advantage of the experience we have gathered in a wide variety of projects centred around service efficiency.

And let us help you make sure the infrastructure required for the D115 project planned by the German federal government is installed in good time. buw is the only service provider that advises municipalities and communities with an eye to investment security, and can also implement service centre solutions in practice.

 

Implementation

Regelkreis Regelkreis 1 Regelkreis 2 Regelkreis 3 Regelkreis 4 Regelkreis 5 Regelkreis 6 Regelkreis 7 Regelkreis 8 Regelkreis 9 Regelkreis 10 Service centre set-up Public service telephoneTemporary manpower solutions Outsourcing/partial outsourcing Optimisation service centres Quality managementDunning and collections management

References (extract)

Contact

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